Shipping Questions
What are your shipping rates? We offer flat-rate shipping within the US. Rates are calculated at checkout based on your location and order size. Free shipping is available on orders over $50.
How long does shipping take? Orders typically ship within 1-2 business days. Standard delivery takes 3-5 business days within the continental US. You'll receive a tracking number via email once your order ships.
What if my order arrives damaged? If your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll send you a replacement right away at no additional cost.
Returns
What is your return policy? Due to the nature of personal care products, we cannot accept returns on opened items for health and safety reasons.
How do I start a return? Contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and instructions.
When will I receive my refund? Refunds are processed within 5-7 business. The refund will be issued to your original payment method.